FAQs Archive - Page 6 of 7 - 3Sixty Aerial Arts

Q: What else should I know about my party/private lesson?

• We want you to have a wonderful, positive experience so please show up for your appointment on time. We often have several back-to-back bookings. Please know that each booking has a designated time slot and once that time is up, you will need to leave the studio. • If you arrive late to your booking, you will be missing out on your time. We are unable to delay or add time to your booking. Allow plenty of time to commute and park so you get the most out of your time. Calling to let us know you are running late does not change this policy. • Pictures are permitted and encouraged. Remember to tag us!

Q: Are observers allowed?

• All classes are closed unless specifically stated, and a waiting area outside of the class is available for parents/guardians to wait. • Pets, significant others, observers, parents, grandparents, children, etc are not permitted in the class space, only participants. Service animals are welcome. • Guardians, grandparents and family are welcome to attend on Family Viewing Day. The registered parent will receive an email with date(s). • Friends are welcome to join on Bring a Friend Day or with a Bring A Friend pass. The registered parent will receive an email with date(s). • Specific to parties, participants are permitted to attend as observers but all attendees, whether partaking in activities or not, count toward the total number of participants.

Q: Are photos and/or video permitted?

• Absolutely! Feel free to document your progress and show off your skills! You are welcome to post on social media and we would love it if you tag 3Sixty. • Use of devices are permitted in Adult classes only. • Guardians, grandparents and family are welcome to capture photos and/or videos when they attend on Family Viewing Day. • Photos/Videos may not include 3Sixty instruction, course curriculum or intellectual property. 3Sixty’s Material is proprietary to 3Sixty and may not be disseminated without 3Sixty’s prior written consent. • Photo/Videos may not include your classmates without their express consent. Please be understanding that some classmates may not be comfortable with their image being shared publicly. • The 3Sixty closed Facebook group is a private place for our community of students to share, discuss and uplift each other. Students may post to this private group, but not publicly, so remember that seeing posts in the group does not provide implied consent to post images of others publicly. • 3Sixty often shoots photos and videos of individual or class activities for both reference and promotional purposes. By participating in activities at 3Sixty, students may appear in, or in the background of, such media. 3Sixty retains exclusive rights to all media produced by 3Sixty, unless specifically stated. The studio reserves the right to share class videos on social media and repost student content.

Q: Can my child do a trial class? How does drop-in work for session-based Family Programs?

• We would love for you come in, tour the studio, and try your first class with 3Sixty Aerial Arts! We know trying something new can be scary, and we are happy to help you take a first step. At 3Sixty we welcome all ages and levels of fitness, you are sure to have a fun workout! • Register online, via our app, or in studio to create an account and sign up. To get started: Step 1: Sign Up or Login to Wellness Living with a parent account Step 2: “Add a Family Member” to add your child to your account. Step 3: Visit our Family Programs or Class Schedule to determine the class of interest Step 4: Call or Email our admin team to sign up for a Drop-In. Drop-In for session-based Family Programs are $30+HST and are available for sessions which have class capacity. • Finding it tricky? Our supportive team is here to assist you from the start! Call or email and we will provide assistance in completing your registration and/or reservation.

Q: What is your inclusivity policy?

• At 3Sixty, our priority is to provide a safe, welcoming, positive community environment for every student. 3Sixty’s doors are open to all residents of Ottawa seeking a place to practice the aerials arts as a student. • At 3Sixty Dance & Fitness we strongly advocate a supportive, inclusive, positive and non-competitive environment. Our instructors and students create a tight-knit community where all ages, shapes, sizes, gender, and fitness levels feel welcome. • We do not tolerate incivility, bullying, and violence; as such acts of aggression towards staff, students or anyone else – be they verbal or physical – are entirely unacceptable. • If there is ever a concern that needs extra attention, our owners are passionate about the well-being of each of our members, and are happy to hear your concerns. Your privacy and confidentiality in all matters will always be respected.